Volt Delta combines its 360 portfolio of products for directory assistance with contact centre ACD to offer DA service providers end-to-end solutions for all their directory assistance needs. Volt Delta offering is the most comprehensive portfolio of products and services available to the directory assistance market today.

Search Engines & Workstations
Volt Delta's search engine, 360 Search, is known in the directory services industry for speed, performance, scalability and search flexibility. It sits at the core of our customers’ directory architectures no matter what type of service they’re offering: agent-based directory assistance, operator-assisted yellow pages, enhanced DA, voice automation, Internet directories or mobile and location-based services.
360 Workstation from Volt Delta enables directory service providers to offer multiple services, such as national and international directory assistance, yellow pages, enhanced directory services, mobile and incognito directories and more, via a single interface, with consistent keying and commands across the board. Intuitive, ergonomic and easy to learn, it can also be easily adapted to add new services.

Mobile Directory Assistance
With Volt Delta's 360 SMS allows callers to send an SMS with search arguments to the service provider and receive a fully automated SMS answer back. The solution searches for telephone numbers based on a name or for names based on a telephone number (reverse searches).
To help you and your customers break free of the 160-character SMS limitation, Volt Delta also offers Landing Pages. This solution automatically appends a short URL to each SMS you send, guiding callers to a brand new, information-rich Web site spotlighting the business listing the customer has asked for.
Additionally, as smartphones and mobile broadband become the norm, Volt Delta offers its 360 Mobile App, enabling quick, easy directory lookups for both iPhone and Android users. And with 360 Mobile Browser, you can create a full-blown mobile web site enabling intuitive White and Yellow Pages lookups from mobile browsers.
 

Internet Directories
360 Web is our solution for Internet-based directory services and can be used to introduce White and Yellow Pages services. It can accommodate a wide range of advertising formats and provides a number of open interfaces for mapping and routing and other applications that characterise the information-richness and interactivity of today’s Web-based applications.
 

International Data Access
Volt Delta offers up-to-date listing information for the purposes of international directory assistance as well as identity confirmation and data enrichment services via our subsidiary LSSi Europe. LSSi customers have access to the most up-to-date directory information on the market today. In countries where LSSi Europe does not have its own data and databases, it works with skilled local partners to guarantee the best possible content. It operates its own highly redundant, 24/7 computing centres that comply with the highest possible data security standards and provide various access interfaces to ensure easy connectivity.
 

Data Management
Directory Assistance service providers often must gather, cleanse and merge data from various sources in order to piece together a complete, up-to-date database. 360 Data automates these processes, allowing service providers to maintain fresh, correct data as well as to grow their database and restructure it in various ways for new services.